Jeruclad Martell
Virtual Assistant, BDR & Operations Specialist
Dedicated and adaptable professional with over 12 years of experience across business development, administrative support, workforce scheduling, recruitment coordination, HR compliance, payroll assistance, lead generation, customer service, and technical troubleshooting.
Results-Driven Professional
12+ Years Remote Impact
Competencies
Skills & Software Stack
Operations & Scheduling
- Caregiver & Workforce Scheduling
- Crisis & Weather Logistics
- Administrative Coordination
- Attendance & Timekeeping Tracking
- Rideshare Coordination (Uber/Lyft)
BDR & Lead Generation
- Commercial Outbound Prospecting
- Cold Calling & Outreach
- CRM Tracking & Documentation
- Decision-Maker Verification
- Value Proposition Email Campaigns
HR & Compliance
- Applicant Screening & Interviews
- Digital Onboarding & Contracts
- Background Check Verification
- Exclusion Screenings (ADP)
- Payroll Assistance & Review
Technical Software Stack
Career Timeline
Professional Experience
Key Responsibilities & Achievements:
- Conducted outbound commercial prospecting, cold calling, lead generation, and follow-up activities for recurring commercial cleaning and janitorial services.
- Communicated with decision-makers at healthcare facilities, dental practices, property management companies, and corporate offices.
- Prepared and dispatched professional outreach emails communicating clear value propositions.
- Maintained organized lead trackers and CRM documentation recording call outcomes and recommended next steps.
Key Responsibilities & Achievements:
- Managed caregiver workforce scheduling via Caretime and Homebase, resolving last-minute call-outs and shift changes.
- Coordinated emergency staffing logistics and third-party rideshare dispatch (Uber Health, Lyft Business) during inclement weather.
- Supported recruitment, applicant screening, interview scheduling, and digital contract processing (RocketLawyer).
- Executed HR compliance workflows including background checks, exclusion screenings, and timekeeping review via ADP.
- Scheduled multi-account social media content across video and infographic formats.
- Handled high-volume phone orders with fast processing times and high customer satisfaction ratings.
- Resolved complex ordering inquiries and ensured accurate transaction entry.
- Served as a specialized Number Portability agent, managing mobile number transfers across telecom carriers.
- Provided technical troubleshooting, billing support, and sales across multiple telecom brands (Net10, StraightTalk, Safelink).
- Consistently prioritized First-Call Resolution (FCR) while maintaining strict quality guidelines over an 8-year tenure.
- Delivered customer service, account resolution, and billing support for SEARS Canada and major telecom providers (Sprint, Telstra).
- Generated sales leads and upsold rate plans to boost customer retention.
Operational Highlights
Featured Case Studies
Workforce & Crisis Logistics Coordination
How Jeru managed caregiver shift coverage using Homebase and Caretime during severe weather disruptions by coordinating dispatch via Uber Health & Lyft.
Commercial Outbound Prospecting Engine
Strategy for building lead pipelines for commercial cleaning services through cold calls, email campaigns, and targeted CRM tracking.
Education & Background
Diploma in Information Technology
Systems Technology Institute (STI) College • Dumaguete City
Student Government Treasurer & Class Secretary
High School Diploma
Colegio de Santa Catalina de Alejandria
Artist of the Year (Music) & Best in Performing Arts
Professional References
Jerrick Cabarrubias
COO, STI College
April Menchavz
CEO, WhereToNext/MED
Dihovani Crisoptimo
Business Owner, DCS Spotless
Let's Connect
Hire Jeru Martell
Available for virtual assistant, business development, and operations roles worldwide.
Direct Email
martelljeru@gmail.com
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